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Frequently Asked Questions

Products & Design

Are Dual Atelier products ready-made prints or custom-designed patterns?

All Dual Atelier products feature unique, custom-designed patterns. Dual patterns are not ready-made prints; they are designed exclusively for the brand and integrated with silky fabrics to reflect the spirit of the collection. This makes each piece more original, timeless, and special.

Do the patterns repeat in every collection?

No. At Dual Atelier, patterns are timeless but limited. Some patterns may return as signature designs for the collection; however, they are not reproduced exactly.

Are the products designed only for holidays?

Dual Atelier doesn't limit resortwear to just vacations. It's designed for versatile use, ranging from the beach to dinner, and from the city to summer occasions.

Fabric & Comfort

Are Dual Atelier fabrics suitable for summer?

Yes. Our collections feature breathable, lightweight, and silky fabrics. Providing comfort during the summer heat is fundamental to our design approach.

Do fabrics cause sweating?

Our fabrics are highly breathable. They do not feel heavy on the skin even during prolonged use. You can feel their soft texture the moment you hold them in your hand.

Are the fabrics delicate?

All our products are soft to the touch and manufactured with meticulous craftsmanship. For long-lasting use, it is recommended to follow the care instructions.

Fit & Size

What are the fits like? Are they slim or comfortable?

Dual Atelier designs feature a relaxed and fluid silhouette. They offer a natural fit without restricting the body and are designed for all-day comfort.

Is the difference in sizing significant?

Sizes are balanced. Customers who are between two sizes can choose the larger size for a more comfortable fit. If you have any doubts about the size after purchasing, you can contact us for exchange options . We will gladly assist you in finding the most suitable solution.

Where can I see the body measurements?

Size information is available on each product page.

Usage & Style

Can these products be worn outside of the beach?

Yes. Dual Atelier pieces can easily be adapted to city life and everyday style.

Are pieces like pareos and kimonos multi-purpose?

Versatility is prioritized in the design process. Pareos and kimonos can be combined with different styles.

Maintenance & Longevity

How should I wash the products?

To preserve the shape and vibrancy of the patterns, it is recommended to wash the products at a low temperature, on a delicate cycle, and with similar colors.

Does it require ironing?

Light ironing is sufficient. Many items, with their natural texture, look elegant even without ironing.

Order & Delivery

How long will it take for my order to be shipped?

Orders are usually shipped within 1–3 business days.

Do you ship internationally?

International shipping options are displayed based on your country selection during the payment process.

Returns & Exchanges

Can I return or exchange my item?

Unused products with their tags still attached are eligible for return or exchange within the legal time limits.

Is the return process difficult?

No. The process is user-friendly. For detailed information, please see our Returns & Exchanges Policy page.

Brand & Approach

What kind of brand is Dual Atelier?

Dual Atelier offers women's resortwear made with high-quality fabrics, meticulous craftsmanship, and timeless designs, catering to those who value both style and comfort.

What does “timeless” mean for Dual Atelier?

This means designs that are trend-free, can be worn every season, and maintain their style.

How is sustainability addressed at Dual Atelier?

Producing long-lasting products and adopting a conscious production approach form the foundation of the brand's sustainability philosophy. At Dual Atelier, sustainability is built on durable designs, low-volume production, and conscious choices at every stage, from production to packaging.