Terms of Service

This website is operated by dual-atelier.com. By visiting our website or purchasing a product from us, you agree to be bound by the following Terms of Service. dual-atelier.com reserves the right to update or modify these terms at any time. By continuing to use our website, you are deemed to have accepted the most current version of these terms.

1. General Terms

• By visiting our website and/or shopping with us, you declare that you are at least 18 years old and that you accept the consumer rights in force in Türkiye.

• All content and products on our website are for lawful use only.

• Prices, stock availability, and promotions on our website may change without prior notice.

• dual-atelier.com reserves the right to refuse or cancel any order.

2. Products and Services

• All product descriptions and pricing may be changed without prior notice.

• While product images aim to accurately reflect colors and textures, minor differences may occur due to screen settings and lighting conditions.

• Product availability may vary. Some orders may be canceled due to supply or stock shortages.

3. Orders and Payment

• Orders are processed only after full payment has been received.

• dual-atelier.com may request verification or cancel orders for security reasons, especially to prevent credit card fraud.

• Accepted payment methods:

  • Credit Card (Visa, MasterCard, American Express)

  • Bank Transfer/EFT

• Cash on delivery is not available.

4. Cancellation, Returns, and Refund Policy

• You may request to cancel your order within 12 hours after placing it.

• You may return a product within 14 days of delivery by exercising your right of withdrawal.

• In returns made under the right of withdrawal, the shipping fee is the responsibility of the customer.

• Custom-made or personalized products are non-refundable.

• Refunds are processed within 7–14 business days after the returned product is received by us.

For full details, see our Returns & Refund Policy.

5. User Comments and Feedback

• dual-atelier.com reserves the right to remove comments posted on the website or social media without prior notice.

• Users who submit malicious, misleading, or offensive content may face legal action.

6. Intellectual Property Rights

• All content, visuals, logos, and written materials on our website belong to dual-atelier.com and may not be used without permission.

• Unauthorized use of our content may result in legal action.

7. Privacy and Security

• Customer information is protected under the Turkish Law on the Protection of Personal Data (KVKK).

• Your personal data will not be shared with third parties without your consent.

• For details, see our Privacy Policy.

8. Limitation of Liability

• dual-atelier.com cannot be held liable for direct or indirect damages related to products or services.

• We reserve the right to cancel orders due to temporary access issues, technical errors, or incorrect pricing on our website.

9. Governing Law and Dispute Resolution

• These Terms of Service are governed by the laws of the Republic of Türkiye.

• Any disputes arising between users and dual-atelier.com shall be resolved by Consumer Arbitration Committees and Consumer Courts.

10. Contact Information

For any questions regarding these Terms of Service, you can reach us through the following channels:

📌 Website: www.dual-atelier.com
📧 Email: info@dual-atelier.com
📞 Phone: +90 532 684 38 25
🏠 Address: 19 Mayıs Mahallesi, Dr Hüsnü İsmet Öztürk Sokak, Elit Residence No:3/34, Şişli/İstanbul

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📌 These Terms of Service are published by dual-atelier.com and may be amended in accordance with applicable laws. Continued use of the website constitutes acceptance of these terms.